Customer Service

• Credit Cards: Visa and MasterCard. Please use our web site for ordering or:
• Mail Orders: Please include check or money order and mail your order to:
  Basic Brilliance
  PO Box 1719
  Port Townsend WA 98368-0160
  Personal Checks may delay order up to two weeks.

     Delivery

• For color consistency, we custom dye each order.
  
• In-stock items are shipped within 7 business days.
  We make every effort to identify on the web site items that are currently out-of-stock.
• Most orders ship via USPS Priority Mail.
  Packages under 13 ozs. ship via USPS First Class.
  Packages over 5 lbs may ship USPS Parcel Post.
• We ship orders to addresses within the United States (including Guam, Puerto Rico,
  the U.S. Virgin Islands, and APO/FPO addresses).
  
• Sales Tax: Washington State residents will be charged 8.4% sales tax.
• SHIPPING & HANDLING RATES:
  
  

  0-$25:	$4.95
  $25.01-$50:	$6.95
  $50.01-$75:	$8.95
  $75.01-$99.99:	$10.95
  Over $100:	FREE

     Backorders

• Your shipment of in-stock items will include an invoice showing the backordered item which
  will be shipped as soon as possible. If you request, we will cancel your backorder.
• Credit card orders will not be charged for backordered items until they are shipped.
• You will not be charged additonal shipping when backordered items are sent.

     Returns & Exchanges

• Returns are accepted within 30 days.
  When returning merchandise for refund or exchange, please include a copy of your invoice, marking or highlighting the items you are returning.
  If you are returning items for exchange, please indicate the style, size and color of the items you would like in exchange.
  
  Delivery confirmation is recommended when returning merchandise.

      Guarantee

• If you're unhappy with a product for any reason, just send it back to us and we'll
  refund the purchase price or replace the item.

E-Mail:	Info@BasicBrilliance.com
Toll Free:	800-409-3835
Phone:	360-385-3835
Mail:	Basic Brilliance PO Box 1719 Port Townsend, WA 98368